Delivery & Returns

Christmas Last Posting Dates:
These are the recommended last postal dates if you wish to recieve your order by Christmas. We can send post up until Friday 22nd of December, but it may not reach you until after Christmas.
UK
: Thursday 21st December
Europe/US and Canada: Wednesday 13th December

DELIVERY:

Postage costs are worked out by the total weight of a single order. Costs are as follows:

UK Orders
up to 1.3kg = £3.30
1.3kg – 1.6kg = £5.50
1.61kg – 16kg =£7.95
16.01kg -40kg= £15.90
40.01kg-60kg =£23.85
60.01kg-80kg =£31.80

EU Orders
We currently send to the following EU countries: Belgium, Denmark, Finland, Germany, Italy, Luxembourg, Netherlands, Norway, Republic of Ireland, Spain and Sweden.
These order are all tracked and signed for.

Up to 0.6kg = £11.35*
0.61kg – 1.2kg = £13.60*
1.21kg – 1.6kg = £15.65*
1.61kg – 1.9kg = 16.60*
2.01kg – 3kg = £56.70* (sent via Parcelforce)

USA & Canada Orders
All orders to the USA & Canada are tracked and signed.

Up to 0.6kg = £14.90*
0.61kg – 1.2kg = £18.60*
1.21kg – 1.5kg = £21.10*
1.51kg – 1.7kg = £22.45*
1.71kg – 3kg = £64.65* (sent via Parcelforce)

*Postage is calculated according to weight. In most case’s we use the Royal Mail’s first class postage service. We try to ensure that this is current and accurate but reserve the right to amend if neccessary.
Depending on your country of residence you may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Teahouse Emporium, Royal Mail or any other independent shipping carrier can not be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Teahouse Emporium has no control over these charges and cannot predict what they may be.
Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Teahouse Emporium, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each order will be accompanied by a Customs form that will document what is in the package and provide a GBP amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs office for further information.

RETURNS:

Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.

For further information, please contact us: info@teahouseemporium.co.uk