Terms & Conditions/Privacy Policy

Teahouse Emporium provides access to the teahousemporium.co.uk and teahouseofbath.co.uk websites and sell our products to you subject to the conditions set out on this page.

Dispatch:
Goods should be dispatched within three working days of ordering. If an item is out of stock and we are unable to dispatch within five working days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or a partial shipment of your order or an alternative product.

Returns:
Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.

Pricing and availability:
While every effort is made to ensure the accuracy of the pricing and availability information on the website, there are occasions when these are not up to date and we reserve the right to change them without notice.

Postage

Postage is calculated according to the weight of both the product and the packaging. In most case’s we use the Royal Mail’s first class postage service. We try to ensure that this is current and accurate but reserve the right to amend if necessary. Find our full list of prices here.

Depending on your country of residence you may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Teahouse Emporium, Royal Mail or any other independent shipping carrier can not be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Teahouse Emporium has no control over these charges and cannot predict what they may be.
Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Teahouse Emporium, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each order will be accompanied by a Customs form that will document what is in the package and provide a GBP amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs office for further information.

Currency

Please note that all the prices shown on this website are in GBP (£).

Privacy Policy

We take your privacy seriously and promise to never share or sell your personal information.

You can explore our website without giving us any of your personal details. However, if you decide to buy some of our delicious teas, coffees, hot chocolates or any equipment from our online shop, enter a competition or sign up to our newsletter, then you will need to provide some personal details.

When you buy something from our online shop you are given the option of either paying through Paypal or your payment will be handled by Worldnet, so we will not be able to see the full details of how you have chosen to make your payment or have access to your payment information. We will have access to your name, address and email address so that we can send you the products that you have bought, or get in touch if we require further information from you.

Our newsletter is a great way for us to share with you any new teas we have, our tea travels and any other tea related news that may interest you. We try to make every news letter interesting and engaging. We send out a news letter between 2-4 times a month, so you won’t be swamped with junk mail! You can of course unsubscribe from our newsletter at any time by contacting us at info@teahouseemporium.co.uk or by clicking the unsubscribe option at the bottom of the email.

If at any point we provide links to external websites, we ask you to remember that we are not responsible for any of the content or for the protection of any personal information given whilst visiting these sites.
If you would like to read more about Worldnets privacy policy you can find it here.

This Privacy Policy may be changed from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Cookies

The Teahouse Emporium website does use cookies.

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your device to allow our website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to know whether your visit is on a mobile, tablet or desktop computer. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided us when registering. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

Teahouse Emporium reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it be impaired in any way. Neither may you cause it to be changed or modified in any way.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Losses

Teahouse Emporium will not be responsible for any loss arising from the use of this website or in respect to the purchase of any goods hereunder.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.
We reserve the right to make changes to our website, policies, and these conditions at any time.